The goal behind behavioral analytics is to treat the right accounts with the right strategy at the right time. Doing so can provide immediate tangible results by reducing costs, as well as improved collector satisfaction. The efficiencies of your collectors can be improved by replacing low-yielding tasks such as manual searching through lists for accounts to work, with the high-yielding results of providing the collector with the right account to contact now. You want your collectors to do what they do best: collect. Who better understands your customers, strategy and data points than you? With COLLECTIONS, you decide.

You decide which behavior scoring model software to use. Regardless of the decision system in use, the output of your analysis is in immutable field-level data-points, also known as treatment indicators. COLLECTIONS provides the queuing implementation based upon these treatment indicators, as well as any field-level data combinations you wish to take into consideration. These indicators are also available as reporting data points to help monitor the results of your model.

COLLECTIONS can be configured to allow only certain collectors visible to certain scenarios. The system can prevent accounts from being presented that are not scheduled to be worked, including the time you wish to work an account. In short, COLLECTIONS implements your behavioral analytics by providing only the right accounts to the right users driven by your behavioral model.