Leveraging workflow automation to increase process efficiencies can provide significant gains in productivity and operational control. With our tools, collection resources can be strategically positioned to focus their efforts on key processes and accounts for a maximum return on your investment.

The Business Process Management, BPM, module within COLLECTIONS facilitates workflow automation and streamlines internal and external processes. This tool handles process flows that are both linear and branching. Processes such as account selection, data-entry/tracking, document processing, vendor assignment, and account follow-up can be automated with a flexible business-oriented tool.

COLLECTIONS enables organizations to map and automate specific business processes, such as those related to:

• Delinquency Management
• Bankruptcy Processing
• Repossession
• Collateral Liquidation
• Customer Care
• Account Administration
• Title Tracking
• Correspondence
• Remarketing
• Special Account Handling
• Insurance Tracking
• Asset Recovery
• Skip Tracing

Shaw Systems provides flexibility and control so that customers can quickly respond to market, strategic, and regulatory changes. Customer-centric portfolio management ensures that corporate objectives can be executed properly and in a timely manner. Shaw customers have automated hundreds of sophisticated business processes using this tool.

Highlights

• Improved Process Efficiency through Automation
• Flexible Workflow Administration Tool
• Ability to Allocate Work Across Multiple Vendors
• Enhanced Management of Back-Office Operations
• Access to Historical and In-Progress Activities
• Reduced Costs Associated with Special Account Handling
• Reduced Manual Processes
• Automated Account Routing
• Support for End-to-End Integrated Processing
• Support for Third-Party Vendor Integration
• Improve Management Reporting Capabilities
• Enable a More Paperless Environment
• Improved Customer Service

Sample BPM Processes:
• Account Management
• Account Redeemed by Customer
• Affidavit
• Agent Has Repossessed Vehicle
• Appraisals
• Apply for Insurance Rebate
• Apply for Sales Tax Rebate
• Arrived at Auction
• Assign Appraiser
• Assign Repo Agent
• Assign Transport Service
• Assignment Withdrawn BK
• Auction Assignment
• Auto Transport
• Bankruptcy Processing
• Change Repo Agent
• Charge Off
• Charge Off Completed
• Customer Brought Account Current
• Customer Service
• Foreclosure
• Fraud
• Garage
• Insurance Tracking
• Insurance Rebate Received
• Loan Perfection
• Manual Transport
• Move to Assign Appraiser Procedure
• Notice of Intent
• Notice of Intent to Sell
• Notify Auction Company
• Notify Auction Yard of Sales Info
• Operations
• Probate

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• REO
• Rebate Preparation
• Rebate Processing
• Record Appraisal Information
• Record Income from Sale of Vehicle
• Record Receipt of Warranty Rebate
• Record Repo Agent Expense
• Record Transport Service Expense
• Record Vehicle Condition Data
• Reinstate/Redeem
• Remarketing/Disposition
• Repossession Processing
• Repossession Order Withdrawn
• Request Charge-Off
• Request Insurance Warranty Rebate
• Sale and Rebate Completed
• Sales Proceeds
• Send Deficiency
• Send Repo Notice - Borrower
• Set Sales Information
• Skip Tracing
• Title Tracking
• Title Received from DMV
• Title Request
• Trustee's Monthly Report
• UCC Tracking
• Vehicle Body Work
• Vehicle Picked Up
• Vehicle Sold
• Vehicle Sold, Record Sales Data
• Verification
• Verify Deficiency Balance
• Voluntary Turn In
• Warranty Rebate Received