Business Process Management
Leveraging workflow automation to increase process efficiencies can provide significant gains in productivity and operational control. With our tools, collection resources can be strategically positioned to focus their efforts on key processes and accounts for a maximum return on your investment.
The Business Process Management, BPM, module within COLLECTIONS facilitates workflow automation and streamlines internal and external processes. This tool handles process flows that are both linear and branching. Processes such as account selection, data-entry/tracking, document processing, vendor assignment, and account follow-up can be automated with a flexible business-oriented tool.
COLLECTIONS enables organizations to map and automate specific business processes, such as those related to:
- Delinquency Management
- Bankruptcy Processing
- Repossession
- Collateral Liquidation
- Customer Care
- Account Administration
- Title Tracking
- Correspondence
- Remarketing
- Special Account Handling
- Insurance Tracking
- Asset Recovery
- Skip Tracking
Shaw Systems provides flexibility and control so that customers can quickly respond to market, strategic, and regulatory changes. Customer-centric portfolio management ensures that corporate objectives can be executed properly and in a timely manner. Shaw customers have automated hundreds of sophisticated business processes using this tool.
Highlights
- Improved Process Efficiency through Automation
- Flexible Workflow Administration Tool
- Ability to Allocate Work Across Multiple Vendors
- Enhanced Management of Back-Office Operations
- Access to Historical and In-Progress Activities
- Reduced Costs Associated with Special Account Handling
- Reduced Manual Processes
- Automated Account Routing
- Support for End-to-End Integrated Processing
- Support for Third-Party Vendor Integration
- Improve Management Reporting Capabilities
- Enable a More Paperless Environment
- Improved Customer Service
Sample BPM Processes:
Account Management
Account Redeemed by Customer
Affidavit
Agent Has Repossessed Vehicle
Appraisals
Apply for Insurance Rebate
Apply for Sales Tax Rebate
Arrived at Auction
Assign Appraiser
Assign Repo Agent
Assign Transport Service
Assignment Withdrawn BK
Auction Assignment
Auto Transport
Bankruptcy Processing
Change Repo Agent
Charge Off
Charge Off Completed
Customer Brought Account Current
Customer Service
Foreclosure
Fraud
Garage
Insurance Tracking
Insurance Rebate Received
Loan Perfection
Manual Transport
Move to Assign Appraiser Procedure
Notice of Intent
Notice of Intent to Sell
Notify Auction Company
Notify Auction Yard of Sales Info
Operations
Probate
REO
Rebate Preparation
Rebate Processing
Record Appraisal Information
Record Income from Sale of Vehicle
Record Receipt of Warranty Rebate
Record Repo Agent Expense
Record Transport Service Expense
Record Vehicle Condition Data
Reinstate/Redeem
Remarketing/Disposition
Repossession Processing
Repossession Order Withdrawn
Request Charge-Off
Request Insurance Warranty Rebate
Sale and Rebate Completed
Sales Proceeds
Send Deficiency
Send Repo Notice - Borrower
Set Sales Information
Skip Tracing
Title Tracking
Title Received from DMV
Title Request
Trustee's Monthly Report
UCC Tracking
Vehicle Body Work
Vehicle Picked Up
Vehicle Sold
Vehicle Sold, Record Sales Data
Verification
Verify Deficiency Balance
Voluntary Turn In
Warranty Rebate Received