Would you like to experience a consultant who can:
- Bring an in-depth knowledge of delinquency management
- Maximize the entire customer relationship
- Deliver industry-leading best practices
- Leverage behavioral scoring
- Guarantee tangible results
We offer a full-range of collections related consulting services, including the following:
- Business Process Flow - We will review your existing business processes, analyze and compare to industry best practices, and recommend and implement a more robust set of collections work-flows.
- Collections Strategy Development - We work with Fair Isaac’s TRIAD™, Experian’s PROBE SM, and custom scorecards to develop effective time-based, behavior-based, champion/challenger, and skill-based strategies.
- Operational Assessments - We will review your current configuration, workflows, business processes,
and reporting environment, and identify areas for improvement. - Collections Communications Program - We will do a Creative Audit of your existing communication stream, reviewing segmentation strategies, channel strategies, and your current creative (ie., mail, email, web, text). We offer results-proven, best practice collections communications to increase response, decrease roll rates, and drive payments.
- Reporting Development - We provide collections specific reporting expertise and solutions tailored to your business and management needs.
- Interface Design, Development, and Deployment - We leverage standard methodologies, core competencies, best practices and capabilities within the client's business model, and functional and system requirements to drive the solution design process.
- Project Management - We provide turnkey solutions and Collections-Oriented Project Management Expertise.
- Training - We offer comprehensive training in all aspects of collections. In addition, we can develop training materials based on your business model and your systems.