Support Overview
We want you to get the most from your Shaw Systems products, so we're committed to providing you with the support you need. We know it's our unmatched customer service and support that make the difference for many of our clients.

Our dedicated staff is driven to provide excellence in customer service. Our experienced support personnel are available from 8:30 a.m. EST until 5:30 p.m. PST. Our Request for Service process efficiently handles your questions.
Simply send your e-mail to support@shawsystems.com.

Solution Center
The Solution Center is a password-protected information center for customers on maintenance. Please contact your account manager for the user ID and password. Clients can use this database to browse broadcasts, interim releases, product updates, and frequently-asked product questions. Search for files by the date they were posted, the product they are associated with, or the release level they address. If you need to submit files to Shaw Systems’ support staff, you may upload files here. To log into the database, select the "Client Solution Center" icon displayed in the top left corner of any page or Click Here to Login.

Training
We offer customized classes for users and data processing personnel at our offices or on-site at your location. Classes are divided by skill level with special classes for advanced users. Contact your Relationship Manager for more information.