We want you to get the most from your Shaw Systems products, so we're committed to providing you with the support you need. We know it's our unmatched customer service and support that make the difference for many of our clients.

Our dedicated staff is driven to provide excellence in customer service. Our experienced support personnel are available from 8:30 a.m. EST until 5:30 p.m. PST. Log onto https://support.shawsystems.com/ to submit a product issue or question.

Solution Center

The Solution Center is a password-protected information hub for active Shaw clients. Please contact your Relationship Manager for your user ID and password. Use this database to browse broadcasts, interim releases, and product updates. Search for files by the date they were posted, the product they are associated with, or the release level they address. If you need to submit files to Shaw Systems’ support staff, you may upload files here. To log into the database, click on "Client Solution Center" in the top right corner of any page or Click Here to Login.

Training

We offer customized classes for users and data processing personnel at our offices or on-site at your location. Classes are divided by skill level with special classes for advanced users. Contact your Relationship Manager for more information.

Submit your product issue or question to https://support.shawsystems.com/

After-hours product support numbers for ACTIVE SHAW CLIENTS:

RETAIL: 1-800-316-1947
COMMERCIAL: 1-800-731-3612
CREDITSTREAM: 1-800-731-3612
COLLECTIONS: 1-800-690-0802
RECOVERY: 1-800-318-2797

Our offices will be closed on the following days:

January 2 - New Year’s Day
February 20 - President’s Day
April 6 - Good Friday
May 28 - Memorial Day
July 4 - Independence Day
September 3 - Labor Day
November 22 - Thanksgiving
December 25 - Christmas

Want to learn more about our products and services? Click below to submit a request for information to our Sales team.