7 Questions with Nancy Franklin, Vice President & Commercial Loan Servicing Accounting Manager, Commerce Bank

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7 Questions with Nancy Franklin, Vice President & Commercial Loan Servicing Accounting Manager, Commerce Bank

Nancy Franklin serves as Vice President and Commercial Loan Servicing Accounting Manager at Commerce Bank in Kansas City.  She has over 25 years of banking experience including over 10 years in commercial loan operations.  She is responsible for the management of the accounting function in commercial loan servicing.  Nancy received her Bachelor of Arts in Accounting from the University of Northern Iowa and maintains Certified Treasury Professional and Accredited ACH Professional designations.  

What’s your #1 business priority for 2015?

Our Commercial Loan Servicing Division is focused on writing and/or updating our training materials, reference documents, and written procedures.  When you’re consumed with the business at hand, it can be easy to put off updates to old procedures and documenting new ones.  The workforce today is not as stable as it once was because millennials do not value company loyalty as much as previous generations.  Therefore, we need to make sure it is quicker and easier to train new employees to be successful. 

What’s the leading characteristic of a financial services organization?

I look at this question and want to twist it a little to be “the characteristic of a leading financial services organization.”  Then my answer would be meeting customer needs in a proactive and consultative way.  I am proud that our company provides a sophisticated array of financial services products with high-quality, personal service. 

Your top piece of advice for future financial services executives?

Never stop learning!  If you stop learning or keeping pace with changes, you become stagnant and irrelevant. 

When you were 20, what did you envision for your career?

At 20, I was a sophomore in the accounting program at the University of Northern Iowa preparing to take the CPA exam at the end of my senior year.  I chose UNI because of its extremely high pass rate on the exam.  I passed it on the first try, but life didn’t take me down the expected path into public accounting.  Instead, I have worked in a number of roles in the financial services sector, mostly in banking.  I am pleased to say that my current role as the Accounting Manager in Commercial Loan Servicing is a job I’ve wanted for a long time and I enjoy it thoroughly. 

The most unusual job you’ve ever had?

One summer during college I worked at a recreational vehicle dealership splitting my time between being an accounting clerk and selling pop-up tent campers. 

Your favorite book or movie?

My favorite book is 11/22/63 by Stephen King.  It’s not the “keep you awake/sleep with the lights on” scary story King is known for.  It’s about time travel. You follow a man who travels from current times back to the mid-1950’s in order to attempt to stop Lee Harvey Oswald from assassinating John F. Kennedy.  It’s about 900 pages, but I’ve read it once and then listened to the unabridged audio book on car trips with my husband.  Fascinating! 

Favorite quote or motto?

“When you know better, you do better.” – Maya Angelou. Learn from your life experiences and mistakes.  They have been my best lessons.