April 21, 2017

Business Systems Analyst – Houston

Shaw Systems is a national software development company that has an established record of solid financial performance and an excellent reputation for providing quality products. We are seeking a motivated individual to work as a Business Systems Analyst with our credit-based financial software products that run on multiple platforms. This position will be responsible for providing technical product support to clients, as well as troubleshooting software application issues. The ideal candidate will have at least 2+ years of experience supporting customers in the banking, lending, leasing, collections or recovery software or a similar industry. Operational experience in the banking or the auto finance industry is a huge plus!

Responsibilities

  • Has a strong understanding of the business application(s) and works with higher level staff or technical support to understand and resolve complex application software problems
  • Able to do the research and testing that is necessary to answer basic customer inquires
  • Analyze and document client needs and business processes
  • Able to manage multiple tasks concurrently when priorities are provided
  • Responsible for communicating directly to customers on progress of issues
  • Responsible for testing system enhancements and assisting clients with implementing new business features
  • Ability to work in a supporting role as team environment with developers, testers and designers

Requirements

  • Bachelor’s degree required or four years of related work experience may substitute for bachelor’s degree
  • Strong analytical, interpersonal, communication, problem solving and research skills
  • Excellent written and oral communications skills
  • Proficiency with Microsoft Office products (Word, Excel, Outlook)
  • Understanding of software systems from the user’s and technical perspective
  • 3+ years of experience in customer support in banking/lending software or similar industry
  • Must work well under pressure to meet ongoing and overlapping deadlines within short time constraints
  • Additional hours may be needed during peak times and for software releases
  • Prior experience with Structured Query Language (SQL) and relational databases a plus
  • Formal presentation experience a plus

Please mail, fax, or email your resume to:

Shaw Systems Associates
Employment Opportunity
6200 Savoy Drive, Suite 1000
Houston, TX 77036
Fax: 804-272-1727
Email: resumes@shawsystems.com