February 8, 2021

Technical Writer II

Shaw Systems is a national software development company that has an established record of solid financial performance and an excellent reputation for providing quality products.

We are seeking a motivated individual to work as a Technical Writer with our credit-based financial software products that run on multiple platforms. Experience in the banking or the auto finance industry is a plus.

Responsibilities

  • Write and edit documentation for a wide range of franchise business audiences including manuals, procedures, policies, user guides, training materials, and other documentation for a variety of uses
  • Write, rewrite, and/or edit documentation, communication and reference materials for a variety of projects and purposes
  • Work with subject matter experts and team members to ensure that written product communicates information in a clear, appropriate, and applicable manner
  • Analyze feedback provided by clients and determine how to best integrate that with our existing bank of content to meet client needs
  • Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding
  • Provide a high degree of quality assurance by reading documents objectively and closely for structure, coherence, logic, tone, and style and ensure end products meet client expectations
  • Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology
  • Maintain records and files of work and revisions
  • Edit, standardize, or make changes to material prepared by other writers
  • Organize, plan, and prioritize work utilizing project management and communication tools

Requirements

  • Bachelor’s Degree in Communications or related industry
  • Communicating effectively as appropriate for the needs of the audience
  • Ability to write in explanatory and procedural styles for multiple audiences
  • Must possess solid organizational and detail-oriented expertise and the ability to handle numerous projects at one time
  • Manage numerous projects with frequent interruptions and shifting priorities while meeting deadlines with minimal supervision
  • Experience in financial lending
  • Intermediate level knowledge of MadCap Flare (Content management system)
  • Intermediate level knowledge of Adobe Acrobat Pro (Document management software)
  • Intermediate level knowledge of Microsoft Office Suite
  • Beginner level knowledge of JIRA/Confluence

Please email your resume to:   resumes@shawsystems.com