How Lenders Can Provide an Exceptional User Experience Using Shaw’s Loan Servicing Software

Customer experience should be a top priority for businesses that offer loans because customers value speed and convenience in the lending experience. Customers have high expectations when it comes to applying for a loan. Customers want an experience that is fast and online. Your loan management software is a key part of your business and lending process success.

Lenders offer a customer portal that the borrower uses. Shaw’s software will provide key data to a lenders customer portal and will help ensure borrowers actions follow key rules in the loan servicing system. Lenders want to make sure they get all the data they need. Shaw influences customer service with all the data collected on borrowers. With the collected data in our system lenders can treat each individual borrower differently based on their actions and the information we provide. For example, the system may point out that Jane Smith reliably makes her payment but is sometimes up to 10 days late. It can also show us that if John Doe is late at all, it historically takes 60 days for him to become current. Now, both borrowers are 3 days past due, but the treatment of these two delinquent accounts should be vastly different. User adjustable rules and queues allow lenders to take advantage of this information, saving time and money. Borrowers can flag a communication preference so that the lender communicates with the borrower using the best channel possible. This allows lenders to treat borrowers the way they want to be treated and honor their communication preference.

Shaw software allows lenders to offer better customer service. Lenders want the customer to have the perfect experience with accurate data and the ability to see everything quickly. Customer portal information is pulled/pushed from/to Shaw Systems accurately and quickly. Customers want the ability to do everything by themselves without needing to call or go in person to make any changes to their accounts.

Shaw’s loan servicing software helps your business provide a great customer experience by being configurable and tailored to your unique business. The customized implementation we offer includes loan specific workflows that are targeted to your customer and will save you time and money. Our loan management system will give you control over managing your entire business. From obtaining accurate reports to keeping track of customers throughout the whole loan process, you will have all the information you need at your fingertips.

Lending is becoming a mostly transactional model. Choosing our out-of-the-box solution can get loan products to market at a rapid pace. Our software allows lenders to deliver the best-in-class experience across their product portfolio. Lending companies often struggle with complying with strict regulations and meeting customer demand for on-the-go services. Customer satisfaction can be greatly improved by integrating mobile payment options, enhancing the security of platforms, and following current regulations.

Shaw is integrated with many partners and always open to adding new partners to help our clients be as successful as possible. We want you to have the partners you need to succeed. Some examples of current partners we have include ACI, DRN, FSSI, Live Person, PayNearMe, and Solutions By Text.

Shaw offers enterprise-level financial software as a cloud services hosted SaaS (Software as a Service) solution. This model ensures that the software your business uses stays on the cutting edge of the industry, so you do not have to worry about it ever becoming outdated.

Our software provides automation, flexibility, a user-friendly interface, and a scalable solution to support top financial institutions. Our client base includes auto finance leaders, banks, captive finance companies, credit unions, peer-to-peer lenders, wholesale lenders, commercial finance, and specialty lenders.

We offer comprehensive support of our loan software. Using our support and solution center is easy, quick, and helpful. Our unmatched customer service and support makes the difference for many of our clients.

Request a demo today to see how we can help your business provide an exceptional customer experience.