Chemung Canal Trust Company, a Shaw Systems COLLECTIONS client since 1995, has experienced improved performance and low delinquency rates while using the product.
Resource Recovery manager for Chemung Canal Trust Company, Dave Wakeman, and his staff of 4 collectors are frequently acknowledged at the bank’s officer meetings for their excellent performance. Their average delinquency rate for the quarter ending 6/30/03 was .71%. The New York Bankers Association (NYBA) reports average delinquency for the same quarter at 1.97% for similar-size banks.
Wakeman said, “The COLLECTIONS system plays a crucial role in managing past due accounts and keeping the delinquency well below industry standards.”
Wakeman is also pleased with the exceptional support from Shaw, especially the help he’s received from Marcus Ebenhack and Paul DeMarsh.
About Chemung Canal Trust Company
Chemung Financial Corporation, established in 1833, is a $750 million financial holding company that provides financial services to individuals, businesses and municipalities in Chemung, Steuben, Schuyler, Tioga, and Broome counties, as well as the northern tier of Pennsylvania.
Chemung Canal Trust Company offers a full range of financial products and services including checking and savings accounts, commercial and consumer loans, and trust and investment products and services.