Education: Rachel graduated from Texas A&M University in 2012 with a degree in Information Systems & Operations Management.
Resume and Job Description: Rachel previously worked at Stage Stores, Inc. in the Executive Trainee Program before being placed in Business Intelligence as a Business Systems Analyst for two-and-a-half years. Rachel started working at Shaw in December 2014 as a Business Systems Analyst II on the COLLECTIONS and RECOVERY team. She transitioned shortly after to Support Team Lead and is now a Manager for Client Support.
As a Manager for Client Support she leads and manages the Software Support Team consisting of Business System Analysts and the Technical Documentation Team. She also oversees the day to day operation of managing client issues and technical documentation. She acts as the liaison between the team and the vendors on integration enhancements and troubleshooting incoming client facing issues via JIRA.
Rave Review: Rachel’s manager, Terry Meek says: “Rachel has proven to be an inexhaustible source of energy and drive within the management team. If there is a single word to describe Rachel it is tenacious! There is no detail too small for her to track down or issue too big for her to resolve. She recently moved up into the Client Support Manager position for the company and is working hard to improve the company’s response time to client-submitted issues. Rachel does a great job of communicating with other associates regarding how to make the client support process better and more efficient. Rachel is definitely one of the associates who provides the basis for Shaw Systems next 50 years of outstanding service and professionalism. She is one of the most enjoyable managers with whom I’ve had the privilege of working.”
Family and Interests: Rachel just celebrated her one year anniversary with her husband Phil in June. They live in Houston with their two dogs Ollie (pit bull mix) & Max (border collie). Rachel enjoys cycling, hiking, cooking, reading, planning, traveling, volunteering with multiple animal therapy groups, and spending time with her two dogs.
Perspective: Rachel says: “Shaw Systems has proven to be a company where the opportunities are plentiful if you have the drive and initiative. I appreciate the career and learning opportunities Shaw has given me to advance my BSA and management skills. I enjoy working in the fast-pace environment where I am able to consistently challenge myself, work in a dynamic team environment, and never have the opportunity for boredom. However, my favorite part about working at Shaw Systems is the people. I am thankful to work every day with good people who are also very talented.”