Frost Bank Benefits from Single Loan Vendor Relationship with Shaw
San Antonio-based Frost Bank, the largest independent bank in Texas, uses Shaw’s RETAIL, COMMERCIAL, and COLLECTIONS products. This $8.4 billion financial institution has been a valued client since 1980.
Betty Thompson, Executive Vice President of Credit Administration Support, oversees the RETAIL and COMMERCIAL operations areas.
“I have been with Frost for over twenty years and currently have responsibilities for our Loan Services Department,” Thompson said. “With the help of some extremely talented loan and IT support staff, those responsibilities include commercial and commercial real estate documentation, booking, post closing, credit and collateral files, accounting functions for both RETAIL and COMMERCIAL, and letters of credit.”
“The use of Shaw as a single loan vendor has been very beneficial in allowing us to combine certain functions for both RETAIL and COMMERCIAL. We have seen definite efficiencies with both back room and end-user training. The front-line user training becomes extremely important during acquisitions and has also been enhanced by the use of DPMH.”
“Simplified Input and Scripted Data Entry (SDE) have not only increased our data entry production, but SDE has also allowed us the ability to review certain transactions up front. We have established edits within SDE to allow for the review and override of transactions related to such things as, prepayment penalties, participation payments, and payments made prior to billings being created by the system. This has saved us a tremendous amount of time and money on the back end.”
Thompson has been a member of Shaw’s COMMERCIAL Executive Advisory Board since 1998. The RETAIL and COMMERCIAL Boards are each made up of customers who help provide input about system enhancements and the direction of future product development. “I believe the Executive Advisory Board is a “win, win, win” for Shaw, their clients, and the board members themselves,” Thompson said. “Shaw has made numerous enhancements in new releases based on recommendations from the EAB. They have been able to leverage the incredible amount of loan expertise that exists among the members. In addition to system-related issues, the members are also very open and willing to share best practice information. My tenure on the board has afforded me the opportunity to develop some very good relationships with my peers. This peer network has been invaluable to me and to my job here at Frost.”