Shaw Systems Partners with Palinode

We are excited to welcome Palinode to the Shaw family of partners. Palinode, a compliance and productivity software company, recently became an alliance partner of Shaw Systems. Palinode offers compliance and productivity software to assist data furnishers with consumer disputes and Metro2 reporting. Sonnet, Palinode’s automated credit dispute resolution platform, transforms processing performance by automating e-OSCAR and direct dispute workflows, reinforcing company policies and procedures and supporting compliance with the Consumer Financial Protection Bureau (CFPB) regulations for “reasonable investigation.”

Key Benefits:

• Reduce Cost
  • Saving customers 40-70% of labor costs
  • Additional savings using "No Touch" for qualified disputes
• Increase Compliance
  • Your business rules (policies and procedures)
  • Consistent workflow
  • Track progress / alert notifications
  • Logic uses account verification requirements + history
  • Trending analytics

Modules:

• InDirect (eOSCAR ACDV)
  • Automating most steps of the investigation process
  • Double/triple productivity
  • Ability to “No Touch” disputes in specific scenarios
• Direct (Incoming Mail, Verbal, Electronic)
  • Reading documents using OCR
  • Increase Productivity
  • Ability to “No Touch” disputes in specific scenarios
• Automated universal data process (AUD)
  • Manual CRA revisions between Metro2 updates
• Dispute response notification (DR)
• Block notification options (identity theft, etc.)

Key Features:

• Consolidated dispute activity (direct/indirect)
• Track and monitor status of disputes
• PDF receipts from eOSCAR
• Email notifications of pending deadlines
• Complete, detailed documentation of investigation (both manual and electronic steps)
• Custom business rules for each customer
• Enhanced reporting / trending analytics
• Deep investigation/debt verification logic and history
• Identifying duplicates, repeats and frivolous disputes

About Palinode

Palinode offers compliance and productivity software to assist data furnishers with consumer disputes and Metro2 reporting. Sonnet, Palinode’s automated credit dispute resolution platform, transforms processing performance by automating e-OSCAR and direct dispute workflows, reinforcing company policies and procedures and supporting compliance with the Consumer Financial Protection Bureau (CFPB) regulations for “reasonable investigation.”

Please contact vendor@shawsystems.com to meet with a Palinode representative.