Shaw Systems Wins 2016 ACI Innovation Award
We are very excited to announce that we have won an ACI Innovation Award for 2016 in the Biller category. We are happy that our partnership with ACI has been so successful.
ACI’s Innovation Awards recognize an elite group of organizations from around the world that epitomize the best in payments. Shaw Systems has demonstrated exceptional creativity in solving market problems and servicing customers in unprecedented ways. As a 2016 ACI Innovation Awards winner we will receive recognition on ACI’s website, social media, and we’ll get a commemorative award to display in our office.
As stated by Stephen Brannon, Director of Business Development at Shaw Systems:
“Historically, a large number of Shaw Systems’ customers have had a tough time taking payments from their account holders. All of our customers generally accept checks sent in the mail and process automated recurring ACH payments. Beyond that, we see a variety of other payment options in play such as web, IVR, and customer service payments. However, these additional payment channels are hardly ever integrated appropriately. Rarely do they provide the comprehensive and efficient solution needed in today’s fast-paced and regulatory environment.
Shaw Systems has integrated our products with ACI’s solutions to provide a different experience. Now, customer service reps can take payments over the phone directly into our software for debit card and ACH with real-time confirmations securing funds immediately. No more cut and paste of confirmation numbers from one app to another. As payments are recognized from any ACI channel in real-time (web, text, or phone), information is interfaced into the Shaw products, and accounts are immediately removed from any calling campaigns avoiding TCPA concerns.
Customers can now make payments via any channel that is most convenient to them, and the effect is that Shaw clients are collecting more payments, curing more delinquent accounts, conforming to TCPA regulations, and improving customer satisfaction by providing a better overall payment experience. The ACI partnership has been monumental, allowing Shaw to provide the best payment solutions to our customers, and we are looking forward to continuing the innovation.”