January 5, 2015

Loan Servicing

Shaw Systems offers a state-of-the-art servicing software solution. We are a respected leader in this space with over four decades of experience. Our solution manages every aspect of the servicing life-cycle through customer service, delinquency management, recovery and placement. Our fully integrated solution offers seamless support for the needs of the borrower, dealer, internal staff and management.

Shaw supports a myriad of consumer loan products with integrated features to automate processes and navigate the dynamic credit landscape. We support loans, lines of credit, dealer/indirect, floor plan, commitments, securitization, and insurance/products.

Key Features

  • 360 degree view of every customer relationship
  • Modern web-based application
  • Data driven real-time agile technology
  • Tools for managing the account life-cycle
  • Real-time and nightly queue assignments
  • Pop-up account alerts
  • User-defined role-based screens and checklists

Workflow Automation

The workflow features within Servicing facilitate account life-cycle automation and streamline processes.
These items include:

  • Account level views and status information
  • Workflow tasks and forms/workgoups/dashboards
  • Queueing assignments and follow-up
  • Checklists and pilot pop-up alerts
  • Customer and account status information
  • Vendor assignment/document processing

This system feature handles process flows that are both linear and branching. Processes which include account selection, smart data-entry and follow-up can be automated with user-defined selections.

  • Common workflow automation areas include:
  • Customer service
  • Dispute processing
  • Extensions/due date change
  • Modifications/charge-off
  • Bankruptcy/placement
  • Repossession/recovery

Delinquency Management

Shaw Systems’ full-featured product accommodates every phase of an account’s life cycle for welcome calls/letters, customer service, dispute tracking, collections and recovery. Shaw can manage multiple account types including associated insurance, voluntary protection products, collateral and related borrowers.

Our clients are able to provide the highest level of customer service, track disputes and manage the entire distressed debt lifecycle. Our solution enables the targeting of dollars at risk, and identifies trends all while maintaining the customer relationship.

Key Features

  • Collection strategy consulting
  • Automated document management
  • Payment integration tools and partners (ACH, Debit, CC, Mobile, IVR, Text)
  • Predictive and analytic auto dialer integration
  • Promise tracking and reporting
  • Automated and on-demand payment processing

Post Charge-Off Recovery

Shaw provides automation and sophisticated features for focusing on vital needs which occur in the later periods of receivables management. Growing delinquencies are driving organizations to restructure their strategies. Our solution will maximize your recoveries by targeting risk, improving process flows, and effectively managing agency relationships.

Shaw incorporates full financial accounting post charge-off including payments, fees/expenses, and commissions. Shadow Accounting is available to retain the current contract with the customer as well as the book balance. Workflow automation provides more power to create and modify decision strategies and direct internal resources.

Key Features

  • Workflow - bankruptcy, repossession, legal proceedings, skip tracing, etc.
  • Post charge-off shadow accounting and restructuring features
  • Support for behavioral analytic integration
  • Shadow and book balance accounting
  • Collection agency management
  • Sophisticated reporting workbench