January 5, 2015

Loan Servicing

Shaw Systems offers a state-of-the-art servicing software solution. We are a respected leader in this space with over four decades of experience. Our solution manages every aspect of the servicing life-cycle, after booking, through daily servicing, customer service, delinquency management, recovery and placement. Our fully integrated solution offers seamless support for the needs of the borrower, dealer, internal staff and management.

The modern lending landscape provides challenges for maintaining a competitive advantage. Improving corporate efficiencies in line with increased volume and compliance requirements is a difficult task. Shaw provides a clear positive advantage to the lending community through automation, technology and integration with value-added industry partners.


Servicing

Shaw supports a myriad of consumer loan products with integrated features to automate processes and navigate the dynamic credit landscape. We support loans, lines of credit, dealer/indirect, floor plan, commitments, securitization, and insurance/products.

Consumer finance organizations can obtain business faster and at a lower cost with our solution. Expanding customer relationships with competitive offerings, while managing risk, increases our clients’ competitive advantage. Our customer-centric enterprise suite of products can enhance every process.

Key Features

  • Modern web-based application with data driven real-time agile technology
  • Workflow automation tools for managing the entire borrower life-cycle
  • Real-time and nightly queue assignments for account management and customer service
  • Pop-up notifications for borrower dealer, account and collateral status information
  • User-defined borrower, loan/line and collateral activity tracking |checklists
  • Full delinquency management capabilities including tracking collections & recoveries
  • Post charge-off shadow accounting and restructuring features
  • Unlimited loan/line product definitions and fee/expense capabilities
  • User-defined borrower, account and collateral screens
  • Monthly automated credit bureau reporting and borrower statements
  • Automated and on demand ACH processing
  • Full customer service account management

Delinquency Management

Our full-featured servicing product accommodates every phase of an account’s life cycle for customer service, collections and recovery. Shaw manages multiple product types including loans and lines including collateral, insurance and add-on products. Our product allows our clients to manage complex risk management strategies and business processes.

Our clients are able to provide the highest level of customer service, track disputes and manage the entire distressed debt lifecycle. Our solution enables the targeting of dollars at risk, and identifying trends all while maintaining the customer relationship.

Key Features

  • Collection strategy consulting
  • Support for in-house and third-party behavioral analytics
  • Workflow automation tools for managing:
    • Bankruptcy, repossession, legal proceedings, skip tracing, fraud, etc.
  • Role-based screens, queues, and activities
  • Automated document management
  • Payment arrangement administration
  • Payment integration tools (ACH and third-party vendors)
  • Real-time pop-up notification agent with script
  • Predictive and analytic auto dialer integration
  • Agency management and performance
  • Sophisticated reporting workbench

Post Charge-Off Recovery

Shaw provides automation and sophisticated features for focusing on vital needs which occur in the later periods of receivables management. Growing delinquencies are driving organizations to restructure their strategies. Our solution will maximize your recoveries by targeting risk, improving process flows, and effectively managing agency relationships.

Shaw incorporates full financial accounting post charge-off including payments, fees/expenses, and commissions. Shadow Accounting is available to retain the current contract with the customer as well as the book balance. Workflow automation provides more power to create and modify decision strategies and direct internal resources.

Key Features

  • 360 degree view of every customer relationship
  • Support for behavioral analytic integration
  • Workflow automation tools
  • Shadow and book balance accounting
  • Role-based screens, queues, and activities
  • Automated document management
  • Payment integration tools; ACH and industry vendors
  • Collection agency management
  • Credit bureau reporting
  • Payment posting priorities and IRS reporting