Weekly Coffee Break: Roundup of Industry News
Every week, we’ll share a roundup of industry news and links that have informed, entertained, and inspired us.
Here’s our weekly roundup of industry news:
Digital channels must support retail banking strategy – Until recently, digital banking strategies were considered adequate so long as they established a bank’s online presence. Quite simply, providing consumers with a basic mobile banking app reduced costs for local branches and attracted a wave of digital native customers.
5 ways to honor veterans – On Veterans Day, we honor the men and women who fought for the freedom of our nation. These soldiers and veterans risked their lives to serve our country, and Veterans Day is a time to show them how much you appreciate them.
The Invisible Bank of the Future – Digital technologies and advanced analytics have the potential to create the invisible bank of the future. Powered by artificial intelligence (AI) and activated by voice, virtual banking assistants can become an integral part of our daily lives.
Banking today is becoming less and less a place you go, and more something that is hidden from view behind digital banking and commerce apps. Once an account is opened at a bank or credit union, there is less need to stop into a branch, since functions like deposits, borrowing, payments and transfers can be done without personal interaction through online and mobile devices.
As Hype Wanes, Blockchain Settles into Practical Banking Niches – Technologists and bankers may be settling on a narrower range of use cases for blockchain technology than suggested by the euphoric discussions of wide-ranging possibilities a year or two ago.
Or perhaps the hype of blockchain has begun to subside and the real ways it is going to shape banking are starting to crystalize.
Customer Experience Is the Tie that Binds Banks and Fintech – Recipients of the 2016 FinTech Forward awards say banks and startups looking to collaborate can overcome their cultural differences by focusing on the customer experience and their complementary strengths.
Better Ways to Handle Debt Collections – The CFPB consent order that exposed Navy Federal Credit Union’s debt collections violations last month sent shock waves throughout the industry that experts said will lead to substantial changes in the ways credit unions manage debt recoveries.