This is a roundup of industry news and links for the week of December 11th that have informed, entertained, and inspired us.
Here’s our weekly roundup of industry news:
Biometrics and The Digital Bank of The Future – Verifying people’s identity has traditionally been a face-to-face affair. But in today’s digitized world where mobile banking dominates and consumers manage a vast array of daily tasks directly from their devices, it seems silly that anyone should still have to visit a branch to open an account.
Will 2018 Be the Year of the Bank of Amazon? Experts Weigh In – For the financial technology industry, 2017 will be defined as the year that the threat of tech giants grew stronger, artificial intelligence cemented its importance and some startups applied to become banks.
Gateway, Shaw, & ACI Increase Collections By 58% – Gateway Financial Solutions, a leader in the sub-prime auto finance industry, needed to improve the customer experience and its monthly payment collection rate. The ideal solution would help customers and call center staff expedite phone payments on auto loans. It would also provide customers multi-channel electronic bill payment options, including mobile, web, and interactive voice response (IVR).
2018 Banking Industry Outlook – For 2018 and beyond, banks must contend with multiple challenges tied to regulations, legacy systems, disruptive models and technologies, new competitors, and a restive customer base while pursuing new strategies for sustainable growth. Our 2018 Banking Industry Outlook examines the six macro themes—from customer centricity to cyber risk—facing each of the industry’s five primary business segments in the coming 12-to-18 months. Firms that can address these emerging challenges and opportunities to effectively balance long-term goals with short-term performance pressures could be amply rewarded.