Multi-Session allows a single Spectrum user to access multiple Spectrum sessions at the same time. This increases productivity by allowing your users to work multiple customers and accounts simultaneously.
Users can see multiple active sessions within the same browser on separate tabs. Each session allows the user full permissions as established in their assigned security and operator control profiles. A user could execute a workflow while accessing ancillary information on the customer or account in a separate tab.
System Administrators can work in Commander on one session while testing their changes in Spectrum on another session. Multi-session reduces lead time on configuration projects and ensures that your users operate with greater efficiency when dealing with complex back-office and specialty handling processes.
Benefits
- A single associate can manage multiple customer interactions simultaneously
- Streamline user and borrower experience when concurrently managing multi-customer and account interactions
- Operate with greater efficiency when dealing with complex back-office and specialty handling processes
- Gather information from various screens throughout Spectrum while executing complex workflows
- Reduce lead time on configuration projects
Key Features
- Access multiple Spectrum sessions within the same browser on separate tabs
- Work with multiple customers and accounts at once
- Undock tabs to establish a separate browser window
- Freely move browser windows from monitor to monitor on the same computer
- Each session allows the user full permissions as established in their assigned security and operator control profiles
- Access different parts of the same account in multiple tabs at the same time
- Users can perform multiple tasks on a single account
- System Administrators can work in Commander on one session while testing their changes in Spectrum on another session
- Allow chatbots and AI to work multiple inquiries
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