4 Ways to Tell the Good Consultants from the Bad
By Raleigh deShazo, Director of Client Services
Not too long ago, client expectations for their conversion or upgrade project was a vanilla install – as quickly and cheaply as possible, of course. The vendor would arrive on-site, install the system, apply a base configuration with a few client-requested adjustments, and head back home, leaving the client to figure out the rest. Not anymore!
Today, clients expect business process re-engineering to be a major part of the project effort. “OK, so now that we’ve purchased the software, how can you streamline our processes, reduce operational costs, and improve efficiency – help us do business better?”
And that is what separates good consultants from bad consultants: they bring business value to the project. They are able to communicate with both business users and IT to optimize functionality with IT requirements. They lead you through the maze of options and alternatives. They don’t wait for direction. They bring with them their “best practices” toolkit and apply those processes to your application, your special situation, and your business personality. They help make your business better.
Their resume? They spent their career in the industry, learning the trade from the ground up. They’ve participated in a number of similar projects for both large and small institutions. They can point to proven successes. And most importantly, those past clients don’t mind being references.
So, here are four surefire ways to tell the good consultants from the bad (the first three are borrowed from Robert Rosenthal’s blog, the last is my own):
- Bad consultants focus on short-term agendas. Good consultants effect long-term change.
- Bad consultants push what’s comfortable. Good consultants push what’s important.
- Bad consultants tell you what you want to hear. Good consultants tell you what you need to hear.
- Good Shaw consultants tailor solutions to the readiness and capability of the organization. One size rarely fits all.
About Shaw Resource Solutions
Raleigh deShazo manages Shaw Resource Solutions, Shaw Systems’ consulting division. The group has successfully delivered hundreds of projects for companies across the country, including some of the nation’s largest banks and finance companies.
From Project Managers to Developers to Subject Matter Experts and everything in between, Shaw Resource Solutions has the critical resources your project needs. Proficient in your industry and systems, these consultants will address your business and technical challenges and deliver the results you expect. The group’s services span the complete solution lifecycle, including project management, strategic planning, integration strategy, operational assessments, reporting, conversions, upgrades, training, systems enhancements, and more.