Our vision is to revolutionize and automate the loan servicing workflow of the global financial community.

Collection Automation Strategies

By Michael Moore, Vice President, Senior Account Executive Sales

fintech image

The workflow features within Spectrum Servicing facilitate account life cycle automation.
These items include:

  • Account level views and status information
  • Workflow tasks and forms/work-groups/dashboards
  • Queuing assignments and follow-up
  • Checklists and pop-up alerts
  • Customer and account status information
  • Vendor assignment/document processing

Spectrum manages process flows that are both linear and branching. Processes which include account selection, smart data-entry and follow-up can be automated with user-defined selections.

Common workflow automation areas include:

  • Customer service
  • Dispute processing
  • Extensions/due date change
  • Modifications/charge-off
  • Bankruptcy/placement
  • Repossession/recovery

Other account and customer service tracking areas include:

  • Customer service call transfers
  • Dispute/Complaint tracking and resolution
  • Internal account notes tracking
  • Insurance claim tracking
  • Roadside assistance event tracking
  • Balance owing tracking
  • New customer welcome email, text, letter
  • Marketing email, text, letter
  • Billing issue tracking, consent changes
  • Statement request, Shipment tracking
  • Bankruptcy tracking
  • Cease and Desist Tracking
  • Disclosures sent tracking
  • Fraud tracking, Skip, Repo
  • Over payment, title, compliance
  • Write off, charge off, Work out tracking
  • Legal tracking, extension/deferment Tracking
  • Impound Details, Payment Processing
  • Refund tracking, Balance waiver tracking
  • Fee waiver tracking, Phone call attempts
  • Letters outbound tracking
  • Inbound call tracking
  • Email/text bounced Tracking
  • Active duty military/MLA