Enterprise Command Center

Shaw Systems continues to invest in our cloud hosting services to support your loan and financial operations. Over the past 18 months, we have migrated our hosted clients to the Microsoft Azure Cloud and built out our Enterprise Command and Security Operations Centers.

Moving to Azure Cloud has provided our clients with enhanced horsepower. A client leveraging Spectrum’s Retail, Collections and Recovery platforms saw a 25% reduction in their end of day processing times immediately following the migration. In addition to horsepower, we now offer clients the ability to scale their environments during peak periods. We can also provide scalable environments “on-demand“ for training classes or performance testing based on our clients’ individual needs.

Shaw has established the SSA Enterprise Command Center to enhance our support for our clients. In addition to our Shaw associates, we have integrated third-party service providers to expand our support solutions.

“By developing these partnerships, we can provide a seamless and integrated brain trust that combines Shaw’s loan processing platform knowledge with industry experts to provide a robust solution.”

-Fred Coia, Shaw’s Chief Strategy and Information Security Officer

Shaw hired Lee Burkhardt as the Director of Enterprise Operations to head up the Command Center. Lee brings 20 years of technology operations leadership with him to Shaw. Over his career, Lee has led technical organizations at JP Morgan, Huntsman Chemical, and DXC.

“The dedication to excellence and client success is rich here at Shaw Systems, and that permeates throughout the entire company at a level I have never seen in my career. In short, I am intensely excited to have been selected to lead and grow in such a fantastic culture!”

-Lee Burkhardt, Director, Enterprise Operations

SSA’s Security Operations Center is another area in which we have invested our resources. Cybersecurity continues to be at the forefront of the financial services and banking industries and requires specialized skills and total focus to stay ahead of the countless risks.

Shaw has partnered with Alert Logic to provide 7x24x365 monitoring and reporting of Shaw’s and our clients’ hosted environments. Should an issue arise, Alert Logic provides Shaw with round the clock incident generation, triage, reporting, and escalation. Shaw selected Alert Logic after a search for the “right” partner and leader in the industry. Alert Logic was named a 2019 Managed Security Services, Gartner Magic Quadrant “Visionary” in this space, and highlighted in Gartner’s Market Guide for Managed Detection and Response Services.

Shaw hired Brad Voris as the Cyber Security Director/Architect to lead the Information Security Program and the Security Operations Center. Brad has 20 years of experience in technology and security. He holds the following certifications: CISSP, CCSK, NSE-1, and NSE-2, among others. Brad is a U.S. Army Veteran.

“Leveraging Alert Logic’s single pane of glass provides Shaw’s Information Security Office with a clear level of visibility to help safeguard our client systems and data.”

-Brad Voris, Cyber Security Architect

Shaw has invested in developing the most secure, safe environment for our customers. Growing our company’s family to include our Enterprise Command Center and Security Operations Center helps us better monitor all security issues in both our hosted and licensed clients. We are also growing our partnerships with third-party service providers to help be the best we can be. Shaw Systems will continue to be on the front line of creating innovative solutions to support the loan servicing needs of our clients.

If you have any questions or would like to speak to us about our solutions or security features, contact us at solutions@shawsystems.com.