Stages of Implementation Management
Conversion – If your organization is in the position to convert historical account information from your existing system to Shaw, we are happy to support the conversion process. Conversion involves the repetitive process of defining the data in its existing system, mapping the data to Shaw and verifying the data is translated properly and produces the expected results. Conversion can be time consuming depending on the quality of the data from the donor system and the extent that critical data has been stored in unexpected fields. Many times, documentation is not available or is inaccurate for the donor system. -If the data to be converted has gone through multiple prior conversions the quality of the data may be compromised. The organization should establish clear standards for acceptable converted data to maintain the implementation schedule.
Design and Construct – In this stage, our team of developers and business analysts configure the system. During the design and construct stage the following takes place:
Test – The testing stage is an ongoing and repeatable effort. Client testing begins when the first set of configurations, enhancements and interfaces are ready for delivery. Once new functionality passes internal testing, the releases are then delivered to the client to also perform acceptance testing. This process is repeated until all requirements are met and verified by Shaw and the client. While the testing of new functionality is being performed a parallel track of conversion testing may occur. The conversion testing will include the full range of system functionality and balancing. Testing will include a full parallel test of the new system and balancing to assure the new system results agree with the existing data.
Implementation– Once all testing in a pre-production state is verified, the Shaw and client teams are ready for a full implementation. At this point the implemented system becomes operational and able to handle the daily responsibilities of the client’s business. In this stage we gather data to check in on how implementation is going and develop improvement strategies based on the data.
Ongoing Support – Once a system is fully implemented, the client is introduced to our full-time support staff. Client support is dedicated to resolving client questions in a production state.
Our goal is to be present and accessible with each client through all implementation stages, made possible by our project management team, account managers, executive team, strategy leadership as well as our system support staff. We understand the critical nature of the system we develop and the powerful impact it has to positively assist alongside growing businesses.