Resume and Job Description: Caren received her Bachelor’s of Business Administration from the University of Phoenix, Houston Campus. She began her career in financial services as a personal banker at a local bank in her hometown of Wheaton, Illinois. Caren says the most enjoyable part of the job was balancing people’s checkbooks, which she still enjoys to this day.
She relocated to San Francisco where she worked her way up from corporate collector to product support analyst in the international leasing industry. Eventually family brought her to Houston where she has held a variety of positions (QA, BA, BSA) in the implementations of retirement plans and global claims systems.
Caren joined Shaw Systems in October 2017 as a BSA II on the Production Support Team. She has recently transitioned into the Release Coordinator role which she’s enjoying very much. Much of her responsibility is centered around staying on track to deliver system updates, upgrades, and new releases to our clients.
Rave Review: Caren’s manager Rachel Negron said: “Caren started at Shaw as a Production Support BSA before transitioning into the Release Coordinator role. As a BSA, she was able to dive into learning the COLLECTIONS & RECOVERY product while working with our clients. While on the production support team, she assisted with documenting our internal processes and becoming a reliable resource our clients could count on. She moved into her new role after proving to be highly organized, detailed, and driven to get results. Caren will use her skills towards our efforts to continuously improve our release coordination process for all products. Caren is an enjoyable team member and we look forward to watching her grow in the Release Coordinator position!”
Family and Interests: Caren is married and has a wonderful five year old rescued tuxedo cat named Mickey. She enjoys spending time with her extended family who have also relocated from Chicago to Houston over the years. She enjoys yoga, travel (road trips and international), cultural arts, cooking, the Food Network, HGTV, the Astros, Cubs, Texans, and Green Bay Packers.
Perspective: Caren says: “What I like best about Shaw Systems are definitely the people. Everyone is friendly, helpful and customer-oriented. As a newer employee, several of my colleagues have gone the ‘extra mile’ to share their knowledge and help me get up to speed.”