Loan Servicing Overview

Your state-of-the-art loan servicing software solution

Shaw Systems offers a state-of-the-art loan servicing software solution. We are a respected leader in this space with over four decades of experience. Our solution manages every aspect of the servicing life cycle through customer service, delinquency management, recovery, and placement. Our fully integrated loan servicing system offers seamless support for the needs of the borrower, dealer, internal staff, and management.

Shaw supports a myriad of consumer loan servicing software products with integrated features to automate processes and navigate the dynamic credit landscape. We support loans, lines of credit, direct/indirect, floor plan, commitments, securitization, and insurance products.

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360 Degree View

Customer-centric account management and automated communication campaigns

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Web-Based Application

Modern web-based application streamlines processes and extends data to the digital borrower

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Data-Driven Technology

Make strategic decisions that accelerate success to better serve your customers and staff

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Manage Life Cycle

Lenders can manage the entire account life cycle in a compliant way while increasing their response time to borrower requests

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Pop-Up Alerts

Real-time alerts inform staff of account conditions and reinforce policy and compliance requirements

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User-Defined Screens

Each agent work group can control their preference for borrower and account data views

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Queue Assignments

Dynamic real-time and nightly queue assignments based upon borrower behavior and internal account work streams

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Automated Workflow

Facilitate account process automation and streamline internal and external processes

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Role-Based Permissions

Align servicing functions to accelerate decisions and facilitate process control

Workflow Automation

Our loan servicing system handles process flows that are both linear and branching. Processes that include account selection, smart data-entry, and follow-up can be automated with user-defined selections. The features within our loan servicing software facilitate account life cycle automation and streamline processes.

Accounting & Contract Management

Shaw Systems’ Spectrum loan servicing software is the accounting system of record for some of the most sophisticated lenders in North America. Spectrum’s real-time accounting capabilities allow payments to be posted immediately, giving our customers up-to-date loan information when presenting information to their borrowers or reporting on the portfolio.

Shaw’s flexibility in configurable lending products allows our clients to easily deploy and manage a wide variety of consumer lending products including simple interest loans, precomputed loans, and lines of credit.

Clients have 360 degrees of visibility into every accounting and behavioral aspect of their portfolio. Preconfigured queues allow clients to take the correct action to service their borrowers, from due date changes to complete loan rewrites. Read more

Collections - Delinquency Management

Shaw Systems’ full-featured product accommodates every phase of an account’s life cycle for welcome calls/letters, customer service, dispute tracking, collections, and recovery. Shaw can manage multiple account types including associated insurance, voluntary protection products, collateral, and related borrowers.

Our clients are able to provide the highest level of customer service, track disputes, and manage the entire distressed debt life cycle. Our solution enables the targeting of dollars at risk and identifies trends all while maintaining the customer relationship. Read more

Recovery

Shaw provides automation and sophisticated features for focusing on vital needs that occur in the later periods of receivables management. Growing delinquencies are driving organizations to restructure their strategies. Our solution will maximize your recoveries by targeting risk, improving process flows, and effectively managing agency relationships.

Shaw incorporates full financial accounting post charge-off including payments, fees/expenses, and commissions. Shadow accounting is available to retain the current contract with the customer as well as the book balance. Workflow automation provides more power to create and modify decision strategies and direct internal resources. Read more