Nissan Motor Acceptance Corporation Processes Over 1,000,000 Consumer Loans and Leases with Shaw’s RETAIL Product
Nissan Motor Acceptance Corporation (NMAC) is the captive finance company for Nissan North America. Infiniti Financial Services (IFS) is the captive finance company for the luxury car division, Infiniti. NMAC uses the Shaw RETAIL system, primarily for consumer installment loans. All of the loans are indirect through Nissan retailers.
The Nissan Customer Center – Dallas (NCCD), handles all of the consumer and dealer loan servicing for all of North America and Guam for NMAC and IFS. There are approximately 600 NMAC employees at NCCD in all areas of business operations including Credit Services, Contract Processing, Consumer Communications, Collections, Lease Customer Network, Loss Recovery, Wholesale Processing, and Transaction Processing.
Tim Gilligan, Nissan North America’s Senior Relationship Manager, Information Systems, said, “We currently have over 1,000,000 consumer loans and leases outstanding; over 250 dealer commercial loans, including capital, mortgage, and equipment; and over 400 dealer Floor Plan accounts.”
All regional offices were consolidated into one center in Dallas in 1991, and NMAC was the first captive finance company to consolidate into one facility. This centralization enabled NMAC to implement many efficient processes, both operational and technological, that were not possible with a decentralized branch environment.
Tim has been with Nissan for over 12 years. His responsibilities have included both Business Operations to Information Systems.
Nissan North America outsourced all IT services to IBM Global Services in October of 1999. Tim’s current job responsibility is to serve in a liaison role between IBM and NMAC. He’s responsible for IT service delivery to NMAC. “Managing an outsourcing vendor and contract is new to me and presents a different set of IT challenges.”
Tim has been a member of the RETAIL Executive Advisory Board since 1996. “The board is an excellent opportunity for Shaw clients to offer their input on system enhancements,” he said. “In addition to meeting before, during, and sometimes after the annual Workshops, we have quarterly conference calls to discuss pressing system and business issues. I have built a lot of great relationships with fellow board members and Shaw personnel since I have been on the board.”