January 11, 2016

RETAIL Queuing

RETAIL Queuing

Queuing is the function that organizes daily work into groups or lists so that users are working on a particular set of entities, such as accounts, customers, suspense items, and assets. Queue definitions are created by the administrator in Commander to define how the queues function. Queue definitions consist of attributes that can be configured in various combinations to control what entities are presented to operators and when they require follow-up. This queue filtering determines the workflow of activity for operators.