Weekly Coffee Break: Roundup of Industry News
Every week, we’ll share a roundup of industry news links because these resources have informed and inspired us. Here’s our weekly roundup of industry news:
Biometrics Continues Its Move into Financial Services – Biometrics continues its steady march into financial services. About 50 financial institutions around the world are beginning to implement biometric authentication at their contact centers. Among their online security innovations, financial institutions have started to replace traditional knowledge-based passwords with biometric authentication.
Top 20 Finance Apps: Tax Season & Money Transfers – With tax season upon our furrowed brows, a cursory view of this list may lead one to think everyone is doing taxes on his phone. The Internal Revenue Service’s own IRS2Go and Intuit, Inc.’s TurboTax apps both joined the ranks of the Top Ten for iOS users, pushing out GEICO Mobile and U by BB&T, despite the latter’s recent resurgence to eleventh place from 27th.
New Tech Tools Rebuild Human Bond Lost in Digital Banking – When I was little, my stay-at-home mom always had lengthy conversations with the bank tellers she thought of as her friends, whether she went to the teller window in the branch or the drive-through. (I preferred the drive-through because the tellers usually sent me a lollipop through the pneumatic tube.)
To Case the Joint, Press 1: Crooks Refocus on Bank Call Centers – The often-overlooked call center is getting more attention, as banks realize that stronger security on online and mobile channels has driven cybercriminals to focus their energies on conning phone reps.
One question to ask yourself that will make you a better leader – There’s one thing leaders have to do every day. It is the one thing that determines their success or their failure. That one thing is…..make choices.
Every day, in every encounter we make choices…choices about what to say and how to say it, choices about actions to take or not to take. The one question to ask yourself that will make you a better leader is…“Am I bringing my best self to this choice?”